1. Introduction
1.1 Ilucki Casino reserves the right to modify the terms and conditions at any time without prior notice. These become effective upon publication on this page without retroactive effect regarding bonuses and promotions. It is the responsibility of the user to review these terms and conditions and to refer to them regularly. Any deposit or play on Ilucki Casino implies that any user of the platform accepts these terms.
2. Account
2.1 Opening an account is necessary in order to be able to play for real money on Ilucki Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on Ilucki Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). In the event that our security system detects identical information across multiple accounts, this is referred to as "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players wish to play at our casino from a common computer network (dormitories, fraternities, etc.), or from the same household, we strongly suggest they contact our support service before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last name", "First name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must correspond to the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the only person able to access their account, by ensuring that their login information is kept secure. We recommend our users log out of their account at the end of each gaming session.
2.8 It is recommended that the player create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, including those that are political, racist, pornographic, insulting, violent, or that glorify terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts :
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account maintenance fees of INR 500 per month, on any inactive account with a positive balance. In such a case, the said fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the possibility to recover remaining funds on their inactive accounts by logging into their personal area and making a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid identity document (passport, driving licence or national identity card).
- Proof of address dated within the last 3 months in PDF format showing the customer's full name and address. Considered proofs of address are bank statements, payslips, water, gas or electricity bills, as well as landline/internet phone bills.
- Any official document issued by the user's bank showing the IBAN code and the BIC/SWIFT code.
If the user is unable to provide one of these supporting documents, they must inform customer support.
3.3 All Ilucki Casino accounts may be subject to a general or specific verification regarding the player's age, identity, payment methods and compliance with our terms of use. If the player fails to meet the required deadlines to verify their account, Ilucki Casino reserves the right to temporarily suspend access to the games.
3.4 If you wish to verify your account before any withdrawal request, you should contact our live support. Documents may be sent by email to [email protected] or via live chat.
3.5 Once you receive an email from our KYC (Know Your Customer) team, make sure to upload all requested documents within the specified timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Ilucki Casino account. The player agrees to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should submit a complete file with authentic, legible and good quality documents so that processing times can be met.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, the timeframe may be affected by an extraordinary and unusual situation.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Ilucki Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process various financial transactions, and therefore agrees to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must match the first and last name of the Ilucki Casino account holder.
4.5 The list of available payment methods may vary at the discretion of the company and/or according to the player's geographical area.
4.6 By choosing to gamble on games of chance, the user accepts the potential risk of losing.
4.7 Bets and deposits made on the site may be subject to a refund under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the general terms of a specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before any part or all of the balance can be withdrawn, in compliance with the standards imposed on us as part of anti-money laundering measures.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow a payment to be completed, we reserve the right to choose the method of payment for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice even if it is not the one initially requested. Withdrawal requests to non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In such cases, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or except at our discretion, for example for players with a privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of winnings from a free sign-up bonus), any balance exceeding the maximum authorised amount will be voided and removed from the account.
5.9 Any withdrawal request cancels active bonuses in progress, including unactivated free spins (see Bonus General Terms).
5.10 If one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any associated bonus amounts or winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed and provided no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel all or part of the funds in case of breach of these Terms and Conditions. The player will then be notified by email. (see 14. Account Closure and Retention of Funds).
5.13 It is the player's responsibility to inquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonus and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 09:00 to 22:00) or by email.
7.2 The user agrees to use appropriate and respectful language in their interactions with members of the Ilucki Casino team. Any abuse or behaviour considered inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to laws against money laundering and the financing of terrorism and must, in this regard, carry out appropriate due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our privacy policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided for our due diligence obligations, to perform public searches and to carry out checks in order to verify the accuracy of the information supplied.
8.3 While we carry out our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are complete.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or we are unable to verify their identity, no activity may be carried out from the account and the account will be blocked and/or closed. In such a case, we will return any deposit funds present in the account at the time of blocking and/or closing, unless it is necessary for us to delay or withhold the payment of all or part of the player's funds to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any further information and/or supporting documentation necessary for the performance of our obligations. Any communication providing information/documentation should not be considered a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take such other steps as we may require under law. We will not pay out any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once set and when the said limit is reached, the player will not be able to deposit until the limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict their access to their gaming area for a specified period using the "Account Freeze" option from their cashier. Following this restriction, active funds will be frozen and no transactions can be made on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request to freeze an account and/or self-exclusion will only be valid for the brand on which the player made the request (www.iluckiwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff has no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player hereby acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Registration of personal data
Ilucki Casino ensures that our players' personal data is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This allows us to provide our players with a safe and user-friendly browsing experience. This information may be disclosed to law enforcement authorities or to our data processing service providers for review purposes when it complies with our legally binding duties or obligations. Ilucki Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is securely retained in accordance with legal requirements for data security and retention. Under applicable laws and regulations, Ilucki Casino is required to maintain a secure online record of all registered players. In addition, Ilucki Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player's last transaction or account closure. Ilucki Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Ilucki Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly known as "Cookies". The use of a cookie is in no way linked to the player's personal information, but is intended to offer an increasingly optimised and personalised gaming experience. Please note that the website www.iluckiwithdrawal.shop cannot be used correctly if cookies are disabled.
Communication
Ilucki Casino may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user can unsubscribe from newsletters at any time by clicking on the "Unsubscribe" button at the bottom of the email or by replying with the word "STOP" to the received SMS.
11. Complaints
11.1 The player may contact our customer service at [email protected] and according to the instructions on the website to notify us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event of a bet not being registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any amount staked cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All complaints deemed reasonable will be addressed within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site’s operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of India.
12.3 The regulation of games and the services of the platform are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of a breach or violation of applicable law. Otherwise, we reserve the right to refuse your account opening request or to disable your account. Additionally, players declare that they are not residents of the United States and its territories or of India. Ilucki Casino also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via the chat or by sending an email to [email protected]. Any request will be processed, within 24 business hours, as far as possible.
13.2 Ilucki Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to bonuses and/or any other promotional offer that may have been granted to them.
13.3 Upon account closure, regardless of the reason, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of the terms of these Terms and Conditions, we reserve the right to withhold funds remaining in the balance. If it is not possible to pay the full balance at once, due to payment limits or other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real balance of your account at the time of its closure will be credited to a payment method registered on your account and of our choice, unless we withhold such amounts for the reasons mentioned above.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Ilucki Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallet, money transfers, etc );
c. If you provide incorrect or misleading player registration or profile information ;
d. If you are not of legal age in the province/state/country and/or the jurisdiction where you reside ;
e. If you have authorised or allowed (intentionally or not) someone else to access or play on your account ;
f. If you have not played individually for your sole personal entertainment (that is, if you have played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.) ;
g. If you have requested a chargeback on one of the deposits made with your credit card or any other payment method available associated with your account or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems “bots”) designed specifically to beat Ilucki Casino, increase your chances of winning or if you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as using the Martingale practice, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account in a malicious manner.
k. If you use an anomaly to your advantage of the items listed below but not limited to, the system, balances, bonuses, free spins… Related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All sums deposited by players are held on the player's account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the problem and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, according to the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be the subject of a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until an accurate and satisfactory conclusion can be reached.
14.8 In case of agreement to refund, the refunded amount will be a true reflection of what is owed to the player and proportional to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity is established to our satisfaction.
14.10 Where possible, refunds will be made using the same method as that used for deposits. In the event the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints procedure policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, approving or rejecting the refund, will not exceed 72 hours from receipt of the request.
